Refund policy

Return & Refund Policy

By placing an order on HoneyPlusCo.com, you agree to this Return & Refund Policy.

All Sales Are Final

Due to the nature of food, honey, and natural bee products, all sales are final unless HoneyPlusCo determines there was an error on our part.

We do not guarantee returns, refunds, exchanges, or cancellations once an order has been processed, fulfilled, shipped, delivered, opened, used, or consumed.

Natural Bee Product Notice

HoneyPlusCo products are natural bee products. Color, thickness, taste, texture, scent, crystallization, separation, and consistency may vary by batch.

These natural variations are normal and are not considered defects.

Real honey and raw bee products are not factory made. Each batch may differ depending on season, floral source, temperature, storage, moisture, hive conditions, and natural processing.

Products Not Eligible for Return

For safety and quality reasons, we do not accept returns on opened, used, unsealed, tampered with, partially consumed, or perishable products.

This includes, but is not limited to:

Honey
Honey Derivatives
Melipona honey
Honeycomb
Bee pollen
Royal jelly
Bee propolis
Honey&Herbs
Honey sticks
Food items
Limited batch products
Special order products
Perishable products
Sale or discounted items

Change of Mind

HoneyPlusCo does not offer refunds for change of mind, buyer’s remorse, personal taste preference, wrong item ordered by the customer, dislike of natural color, dislike of natural thickness, dislike of natural consistency, or failure to read the product description before purchase.

Sale, Discounted, and Promotional Orders

All sale items, discounted items, flash sale purchases, promotional orders, limited batch items, and special offer purchases are final sale unless HoneyPlusCo determines there was an error on our part.

Free shipping, discount codes, or promotional pricing do not change this policy.

Damaged Items

HoneyPlusCo is not responsible for items damaged during shipping.
If your order arrives damaged, please contact us within 48 hours of delivery at info@honeyplusco.com.

You must include:
Your order number
Name on the order
Email used at checkout
Clear photos of the damaged item
Clear photos of the outer shipping box
Clear photos of the inside packaging
Clear photos of the shipping label

Damage claims submitted after 48 hours may not be eligible for replacement, refund, or store credit.

HoneyPlusCo will review damaged item claims case by case and may offer a replacement, refund, or store credit at our discretion.

Missing or Incorrect Items

If you believe your order is missing an item or you received the wrong item, contact us within 48 hours of delivery at info@honeyplusco.com.

Please include your order number, name, email, and photos of the package and items received.

HoneyPlusCo will review the issue and determine the appropriate resolution.

Delivered Packages

Once tracking shows a package was delivered to the address provided at checkout, HoneyPlusCo considers the order delivered.

HoneyPlusCo is not responsible for theft, missing packages after delivery, packages delivered to the wrong location by the carrier, packages received by another person at the delivery address, or packages lost after delivery confirmation.

We may assist with a carrier claim when possible, but delivery confirmation is considered proof of delivery.

Incorrect Address

Customers are responsible for entering the correct shipping address at checkout.

HoneyPlusCo is not responsible for packages shipped to an incorrect, incomplete, old, or undeliverable address provided by the customer.

If a package is returned because of an incorrect address, the customer may be responsible for any reshipping costs.

Shipping Delays

Delivery dates are estimates only. Carrier delays, missed scans, weather, holidays, high order volume, fulfillment delays, and other issues outside of our control may occur.

Shipping delays do not automatically qualify an order for refund once the order has been processed, fulfilled, or shipped.

Cancellations

Orders may only be canceled before they are processed, fulfilled, labeled, packed, or shipped.

Once an order has been processed, fulfilled, labeled, dispatched, or handed to the carrier, it cannot be canceled.

Approved Returns

If HoneyPlusCo approves a return as an exception, the item must be unopened, unused, sealed, in its original packaging, and in resellable condition.

Return shipping is the customer’s responsibility unless HoneyPlusCo determines there was an error on our part.

Original shipping costs are non refundable. If an order received free shipping, HoneyPlusCo may deduct the original shipping cost from any approved refund or store credit.

Approved returns may be refunded to the original payment method or issued as store credit at HoneyPlusCo’s discretion.

Refund Processing

If a refund is approved, it will be processed to the original payment method or issued as store credit.

Refunds may take 5 to 10 business days to appear, depending on your bank, card issuer, or payment provider.

HoneyPlusCo is not responsible for delays caused by banks, card issuers, PayPal, Shopify Payments, or other payment processors.

Melipona Honey Notice

Melipona honey is sold as natural honey only.

HoneyPlusCo does not recommend, instruct, or make claims for eye use, medical use, disease treatment, or health treatment.

Please consult a qualified medical professional before using any natural product near the eyes or for health purposes.

Natural variation in Melipona honey color, thickness, taste, and consistency is normal and not a defect.

Chargebacks and Payment Disputes

Customers agree to contact HoneyPlusCo first before filing a payment dispute or chargeback.

We are a small business and will make a good faith effort to review and resolve valid order issues.

Filing a chargeback without first allowing HoneyPlusCo to review the issue may limit our ability to assist further.

HoneyPlusCo reserves the right to provide order records, tracking information, delivery confirmation, customer communications, product descriptions, policy acknowledgments, and other evidence to payment processors, banks, platforms, or dispute teams.

How to Contact Us

To request help with an order, email info@honeyplusco.com and include:

Your order number

Name on the order

Email used at checkout

A clear explanation of the issue

Photos if the issue involves damage, missing items, wrong items, or product concerns

Contact:

HoneyPlusCo
Email: info@honeyplusco.com
Website: HoneyPlusCo.com