Shipping policy
HoneyPlusCo operates HoneyPlusCo.com. By placing an order through our website, you agree to the terms below. This policy is intended to set clear expectations for shipping, fulfillment, delivery, damaged packages, missing packages, returns, and customer responsibilities.
General Shipping Notice
HoneyPlusCo is a small business selling natural honey and bee products. We do our best to process and ship orders as quickly as possible, but fulfillment times may vary depending on inventory, product availability, weather, carrier delays, holidays, order volume, and the nature of limited bee products.
Some products are seasonal, limited batch, or dependent on availability from the hive and our beekeeping partners.
Order Processing
Orders are generally processed in the order they are received.
Most orders are prepared within a reasonable processing window, but processing times are estimates and are not guaranteed. During high order volume, limited product drops, sales, holidays, restocks, or unexpected business delays, orders may take longer to process.
If there is a significant delay with your order, we may contact you by email, phone, or text when possible.
Stock Availability
We do our best to keep inventory accurate, but stock discrepancies can happen.
If an item becomes unavailable after purchase, HoneyPlusCo may do one of the following:
Fulfill the available items
Hold the order until the item is restocked
Offer a replacement item
Offer store credit
Issue a refund for the unavailable item
We will make a good faith effort to contact you when an item is unavailable or delayed.
Limited Bee Products
Some HoneyPlusCo products are limited by nature. Products such as bee pollen, honeycomb, royal jelly, Melipona honey, propolis, beeswax, and seasonal honey varieties may not always be available.
We practice responsible and sustainable beekeeping and do not over harvest from the bees. Because of this, limited products may sell out quickly or take longer to restock.
Shipping Costs
Shipping costs are calculated at checkout based on order weight, package size, shipping destination, and available carrier rates.
Shipping charges are paid at checkout and are non refundable once an order has shipped, unless HoneyPlusCo determines there was an error on our part.
Free shipping promotions, discounts, or sale offers may be limited to certain products, locations, or order values.
Free Shipping
HoneyPlusCo currently offers free standard shipping on all orders within eligible domestic shipping areas.
Shipping charges will not be added at checkout for standard eligible orders unless otherwise stated.
Free shipping does not mean guaranteed delivery speed. Delivery times are still estimates and may vary depending on carrier delays, weather, holidays, fulfillment volume, product availability, and other factors outside of our control.
Free shipping promotions do not change our return, refund, cancellation, damaged package, lost package, or final sale policies.
If an order is returned, refused, undeliverable, or shipped to an incorrect address provided by the customer, HoneyPlusCo may deduct the original shipping cost and any return shipping cost from any approved refund or store credit.
HoneyPlusCo reserves the right to change, pause, or remove free shipping at any time.
Shipping Carriers
HoneyPlusCo may ship orders using USPS, UPS, or other available carriers.
Carrier selection may depend on package size, destination, service availability, product type, and cost.
Once a package is handed to the carrier, shipping scans, transit speed, delays, handling, and final delivery are controlled by the carrier.
Tracking Information
Once your order is fulfilled, you may receive a tracking link by email or text.
Tracking updates are based on carrier scans. In some cases, tracking may not update immediately after a label is created or after a package is dropped off.
A tracking delay does not always mean the order has not shipped. Carriers may miss scans or update tracking later in transit.
Delivery Times
Domestic shipping times are estimates only. Most domestic packages may arrive within 2 to 7 business days after carrier acceptance, but delivery times are not guaranteed.
International shipping times vary by destination, carrier, customs, and local delivery service.
HoneyPlusCo is not responsible for delays caused by carriers, weather, holidays, customs, incorrect addresses, missed scans, service interruptions, natural disasters, or events outside of our control.
Delivery Date Disclaimer
Any delivery date or estimated delivery window shown at checkout, in tracking, or by the carrier is an estimate only.
HoneyPlusCo does not guarantee exact delivery dates unless a specific guaranteed service is purchased and confirmed in writing.
Incorrect Shipping Address
Customers are responsible for entering the correct shipping address at checkout.
HoneyPlusCo is not responsible for packages shipped to an incorrect, incomplete, old, or undeliverable address provided by the customer.
If you notice an address error, contact us immediately at info@honeyplusco.com. We can only attempt address changes before the order has shipped. Once an order has been fulfilled, dispatched, or handed to the carrier, we cannot guarantee an address change.
If a package is returned due to an incorrect address, the customer may be responsible for additional shipping costs to reship the order.
P.O. Boxes and Military Addresses
HoneyPlusCo may ship to P.O. boxes using USPS when available.
Military addresses may also be shipped using USPS when available.
Some courier services may not be available for P.O. boxes or military addresses.
International Shipping
International customers are responsible for any customs duties, import taxes, fees, inspections, restrictions, or regulations required by their country.
HoneyPlusCo is not responsible for customs delays, rejected shipments, import restrictions, or fees charged by the destination country.
If an international package is refused or returned due to unpaid duties, taxes, customs issues, or import restrictions, shipping charges will not be refunded. Any refund for returned goods will be reviewed after the package is received back in acceptable condition.
Delivered Packages
Once tracking shows a package was delivered to the address provided at checkout, HoneyPlusCo considers the order delivered.
HoneyPlusCo is not responsible for theft, missing packages, packages delivered to the wrong location by the carrier, packages received by another person at the address, or packages lost after delivery confirmation.
If tracking shows delivered but you cannot locate the package, please check your mailbox, front door, porch, parcel locker, mailroom, neighbors, building office, household members, or anyone who may have received it.
We may assist with a carrier claim when possible, but delivery confirmation is considered proof of delivery.
Lost Packages
If tracking stops updating or a package appears lost in transit, please contact us at info@honeyplusco.com.
HoneyPlusCo may open a carrier inquiry or claim when appropriate.
Refunds, replacements, or store credit for lost packages are reviewed case by case and may require the carrier to complete an investigation.
HoneyPlusCo is not required to refund or replace an order before the carrier completes its review.
Damaged Packages
If your item arrives damaged, contact HoneyPlusCo within 48 hours of delivery.
You must provide clear photos of:
The damaged item
The outer shipping box
The inside packaging
The shipping label
Any broken glass, leakage, or visible damage
Damage claims submitted after 48 hours may not be eligible for replacement, refund, or store credit.
HoneyPlusCo will review damaged package claims case by case and may offer a replacement, refund, or store credit at our discretion.
Glass Jar Notice
Many HoneyPlusCo products are packaged in glass. We pack orders carefully and take reasonable steps to protect items during shipping.
However, glass can still break during carrier handling. Once the package is with the carrier, handling is outside of our direct control.
Customers should use caution when opening packages if damage is visible.
Natural Bee Product Notice
HoneyPlusCo products are natural bee products. Color, thickness, taste, texture, scent, crystallization, separation, and consistency may vary by batch.
These natural variations are normal and are not considered defects.
Real honey and raw bee products are not factory made. Each batch may differ depending on season, floral source, temperature, storage, moisture, hive conditions, and natural processing.
Crystallization Notice
Raw honey may naturally crystallize over time. Crystallization is normal and does not mean the honey is spoiled or defective.
To return crystallized honey to liquid form, place the sealed container in warm water until it liquifies.
Do not microwave.
Do not refrigerate.
Returns
Due to the nature of food, honey, and bee products, all sales are final unless HoneyPlusCo determines there was an error on our part.
For safety and quality reasons, HoneyPlusCo does not accept returns on opened, used, tampered with, partially consumed, or unsealed food and ingestible products.
This includes, but is not limited to:
Honey
Honey Derivatives
Melipona honey
Honeycomb
Bee pollen
Royal jelly
Bee propolis
Honey&Herbs
Honey sticks
Food items
Limited batch products
Special order products
Perishable products
Discounted items
Sale items
If you believe there was an issue with your order, contact us at info@honeyplusco.com with your order number and clear photos if applicable.
Change of Mind Returns
HoneyPlusCo does not guarantee returns or refunds for change of mind, personal taste preference, buyer’s remorse, wrong item ordered by the customer, dislike of natural color, dislike of natural consistency, or failure to read the product description before purchase.
If HoneyPlusCo approves a return as an exception, the item must be unopened, unused, sealed, in original packaging, and in resellable condition.
Return shipping is the customer’s responsibility.
Original shipping costs are non refundable.
Approved returns may be refunded as store credit at HoneyPlusCo’s discretion.
Sale, Discounted, and Promotional Orders
Sale items, discounted items, promotional orders, flash sale purchases, limited batch items, and special offer purchases are final sale unless HoneyPlusCo determines there was an error on our part.
Discounted or free shipping does not change this policy.
Cancellations
Orders may only be canceled before they are processed, fulfilled, or shipped.
Once an order has been fulfilled, packaged, labeled, dispatched, or handed to the carrier, it cannot be canceled.
If an order has already shipped, please refer to the applicable sections of this policy.
Perishable and Cold Handled Products
Some products, such as royal jelly, may require special handling and may only be available for local pickup at HoneyPlusCo vendor stands.
HoneyPlusCo may refuse to ship certain perishable or temperature sensitive products if we cannot guarantee proper handling during transit.
Product availability and shipping options may change depending on season, temperature, inventory, and product type.
Melipona Honey Notice
Melipona honey is sold as natural honey only.
HoneyPlusCo does not recommend, instruct, or make claims for eye use, medical use, disease treatment, or health treatment.
Please consult a qualified medical professional before using any natural product near the eyes or for health purposes.
Natural variation in Melipona honey color, thickness, taste, and consistency is normal and not a defect.
Carrier Claims
For damaged, lost, or delayed packages, HoneyPlusCo may file a claim or inquiry with the carrier when appropriate.
Carrier investigations can take time. Refunds, replacements, or store credit may not be processed until the carrier completes its review.
HoneyPlusCo is not responsible for carrier decisions, denied claims, delayed investigations, missed scans, or delivery errors outside of our control.
Customer Responsibility
By placing an order, customers agree to:
Provide accurate shipping information
Review product descriptions before purchase
Understand that natural bee products may vary
Check tracking updates
Contact HoneyPlusCo promptly about order issues
Provide photos and documentation when requested
Contact HoneyPlusCo before filing a payment dispute or chargeback
Chargebacks and Payment Disputes
Customers agree to contact HoneyPlusCo first before filing a payment dispute or chargeback.
We are a small business and will make a good faith effort to resolve valid order issues.
Filing a chargeback without first allowing HoneyPlusCo to review and resolve the issue may limit our ability to assist further.
HoneyPlusCo reserves the right to provide order records, tracking, delivery confirmation, customer communication, product descriptions, policy acknowledgments, and other evidence to payment processors, banks, platforms, or dispute resolution teams.
Refused Packages
If a package is refused by the customer or returned to HoneyPlusCo, shipping costs are non refundable.
Any refund or store credit will be reviewed after the package is received back and inspected.
Returned items must be unopened, unused, and in resellable condition to be considered for any refund or credit.
Local Pickup
Some products may be available for local pickup at HoneyPlusCo vendor stands.
Pickup availability, location, and timing may vary.
If a customer does not pick up a reserved or special order item within the agreed timeframe, HoneyPlusCo may cancel the reservation, release the product, or issue store credit at our discretion.
Customer Service
For all shipping, order, or customer service questions, please contact:
HoneyPlusCo
Email: info@honeyplusco.com
Website: HoneyPlusCo.com
Please include your order number, full name, and photos if your issue involves damage, missing items, or product concerns.